FAQ
21nova – Your Top 21 FAQs Answered Now
At 21nova we want to be sure that all our customers find our website easy to use. Here we have put together the 21 most frequently asked questions and their answers. If you have any queries simply choose the relevant category heading and you will be taken to the relevant questions and answers.
Download Now – How to operate our software
Registration and Personal Accounts – A few simple steps
Deposits – Security mechanisms
Cash Withdrawal – How to claim your winnings
Bonuses – Full details regarding special bonuses
Games - Full details of our games selection
- How do I play at 21nova Casino?
The first thing you need to do is download our free software. Using our software will mean that the games run faster and will be more stable. The software also includes graphics and multimedia effects which will further enhance your online gaming experience. Download the software today to enjoy our great games.
- Do I have to wait to download every time I play?
Of course not, once the software has been downloaded and installed once, that is it. From then onwards the casino can be accessed from the ‘Start’ menu whenever you wish to play.
- What do I need to do to register and open my account?
When you wish to play in Real Money Mode you will be asked to open an account and fill in the registration forms. Any information that you provide will be kept strictly private and confidential. - What should I do if I have forgotten the password and/or username of an existing account?
The account password is the password you chose when registering the account and the username is that which was given to you when registering. If you have forgotten either of them then please email our support team at support@21nova.com. - Is it legal for everyone to play at 21nova?
Each country has its own laws regarding gambling and online gambling. Therefore it is up to each customer to follow the laws of their local, national or state laws before registering with 21nova or placing a bet. - What age do I need to be if I want to play for real money?
To play for real money you must be at least 18 years of age. However, there is no age restriction to play in ‘Fun Mode’. - How do I place a deposit into my account?
Before you can make a deposit you must first download our software and register for a real money account. Once you have done this and received your username and password then it is easy to make a deposit. Simply run the 21nova Casino software and choose the ‘Real Money’ option, once you have logged-in select the ‘Cashier’ from the lobby. Then choose which deposit method you wish to use and enter how much you wish to deposit. Finally click on ‘Deposit’ to confirm, shortly afterwards the money will appear in your account and you can begin playing. - Is there a deposit limit for my 21nova account?
The deposit limit varies depending on which deposit method you are using. To check simply click on the payment methods table and you will see this information displayed. - Is it secure to use my credit card at the 21nova Casino?
Yes. We use the most advanced security technology to make sure that your personal data is 100% secure. Our site also carries the VeriSign secure seal. To find out more about the safety measures that we use please read our security section. - How can I withdraw my winnings from my account?
The first step to withdrawing your winnings is to submit an official withdrawal request. While the request is being processed it will be displayed as ‘waiting’. It takes up to 4 working days for a request to be processed. It is also possible to cancel the request and have the money transferred back to your account; this will allow you to play without depositing more money. Please note that 21nova Casino reserves the right to deny withdrawal to perform security checks. - How can I trace my financial transactions?
The ‘Transaction History’ displays a complete history of all your deposits, withdrawals and other financial requests. - Is it possible to withdraw my bonus?
Yes. However, each bonus will have established wagering specifications that must be met before a withdrawal is possible. - What is the function of the bonus?
The bonus has two main functions. The first is to make a win more likely. The second is that it allows you to play with more money than you had originally deposited. Aside from these functions, the bonus will also allow you to discover more games in the casino and see which ones you enjoy. - I have referred a friend. When will I receive my bonus?
The terms and conditions of the ‘Refer a Friend’ bonus state that both you and the friend must make a deposit before you can receive the bonus. Once this has been done, you will receive a weekly bonus. If this fails to happen please contact support@21nova.com. - What sort of games can I find at 21nova?
At 21nova Casino we have over 80 of the best online games ranging from Video Poker, Blackjack, Progressive Slots, Video Slots and Craps to Roulette, Baccarat, Keno and Arcade Games. Aside from these there are many more available online. We are continually developing new games and you will be notified as soon as they become available. - What is the Auto-Spin function?
This is a feature which spins the slot machine automatically allowing you to win big money whilst doing other things such as the washing or making dinner. - What does the Multi player or Private group table refer to?
The ‘Multi player’ allows you to play at a table with other online players. The system will automatically place you at a table with an available seat. The ‘private-group table’ will allow you and your friends to play without being disturbed by any outside players. All you need to do is enter the name of the table that you wish to join. If this table has already been created by your friends then you will be able to join, otherwise the table will be created and you can invite people to join. - How can I talk with other players?
Simply select ‘Chat’ in ‘multi-player’ or ‘private-group’ tables. Type a message and then send it by clicking on ‘Chat’ or pressing Enter. - How is the game outcome determined?
The outcome of a game is determined by the Random Number Generator (RNG). It will select a random outcome for each individual game. The RNG also decides on odds for Real Money and Fun Mode games. In any card game, the computer will shuffle the cards before each hand is dealt. - What do I do if I get disconnected from the internet?
We have created a disconnection handling facility which is designed in your best interests. If you are playing Blackjack, Craps or Video Poker and are disconnected, once you have reconnected you can resume the game from the exact point you left it. In games such as Slots or Roulette where no user input is required once the round has started all you need to do is log back in to the casino. The result of the game can be found by clicking the ‘Game History’ button. - Can I change my mind after I have placed a bet?
In games such as Blackjack, Roulette, Craps and Baccarat you can remove a chip just by right-clicking on it. To restore unspent coins from a machine such as Slots or Video Poker click on the ‘Cash-out’ button and the money will be placed back in your account. Do not worry if the coins stay in the machine, they will be restored to your account once you exit the game.
