Promotions General Terms & Conditions

Pre-play Bonus terms & conditions

The Bonus mentioned in the promotional email will be issued only to those players who initially received this email, and who have no withdrawal in pending status. Some of our bonuses are given automatically, and others have to be requested. If you have not received your bonus automatically after your deposit, please contact us by:

• Clicking on the online support icon in the casino lobby.
• If we are not available in the casino, please send an email to Support@21Nova.com

Please Note: If you are currently receiving bonuses and do not wish to accept this bonus, BEFORE depositing you must contact one of our Customer Service Advisors via the Chat functionality within the casino and ask them to remove the bonus from your account, this will opt you out of ALL future bonuses. If you are not currently receiving bonuses, you can request this bonus by contacting one of our Customer Service Advisors via the Chat functionality within the software once you have completed your deposit, by doing so, this will Opt you in to ALL future bonuses. You can opt-in or opt-out of bonuses at any time by contacting one of our Customer Service Advisors via the Chat functionality within the casino.

Players with pending withdrawals cannot receive bonuses. If you wish to receive a bonus, please cancel your withdrawal in the cashier, or click on the online support icon for assistance.

Players must not have any funds in their account in order to receive bonuses. If you wish to receive a bonus, click on the online support icon for assistance.

Wagering Requirements:

Unless otherwise stated, In the interest of fair gaming you must wager at least 18 times your bonus and deposit before making any cash outs.

Stakes from certain games in 21Nova Casino do not count towards your wagering requirement and these currently include Roulette and Blackjack. Please check the below table for full details:

For General Bonus Terms and Conditions click here
For currencies other than £ please click here (as listed in the "General Terms and Conditions" section below.)



Examples:

A bet of £100 in Roulette/BlackJack will be calculated as 0 for wagering requirements
A bet of £100 in Craps will be calculated as 0 for wagering requirements

We have found it necessary to place additional wagering requirements on some players and define these as “exceptional groups”, as listed in the "exceptional groups" section below. click here for more information.

After Wager Bonuses

After-Wager bonuses are withdrawable bonuses awarded after wagering requirements are fulfilled according to the Terms and Conditions listed below.

In order to receive an After Wager bonus the player has to fulfill the following terms:

• Must not have a pending withdrawal
• Must have completed the wagering requirements of all previous bonuses.
• May not have more than 5.00 £/$/€ in balance.
• Bets placed in the games of Blackjack (all varieties including Pontoon), Roulette (all varieties), Baccarat (all varieties), Craps or SicBo (all varieties), Jacks or Better (all varieties), Aces & Faces (all varieties) and Casino War will not count towards fulfilling any minimum wagering requirements.
• In the interest of fair gaming you must wager your deposit AND bonus at least 15 times before making any withdrawals

We have found it necessary to place additional wagering requirements on some players and define these as “exceptional groups”, as listed in the "exceptional groups" section below. click here for more information.

Free Sign-up bonuses additional terms and conditions

1. This promotion is only open to first-time customers who open and register a real-money account during the promotion period. Existing holders of real-money accounts with us are not eligible to participate.
2. Subject to clause 4 below, in order to qualify to transfer your winnings, you must have completed 50 bets, during the promotion. (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 6 below). If you fail to meet this requirement, all winnings will be null and void.
3. Subject to clause 4 below, the minimum wagering requirements for a sign-up bonus are 20 times the bonus amount, i.e. £25x20 = £500. This means that you will have to wager at least this amount in order to be eligible to withdraw any of your winnings. (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 6 below). If you fail to meet this requirement, all winnings will be null and void.
4. Stakes from all games in the 21Nova will count towards the qualifying criteria however certain games, including Roulette and Blackjack, have lower weighting than others. This is detailed below
   
   

   Game Category	Stake % Contribution
   Slots (all varieties)	100%
   Blackjack (all varieties including Pontoon)	20%
   Roulette (all varieties)	20%
   Baccarat (all varieties)	20%
   Jacks or Better (all varieties)	20%
   Aces and Faces (all varieties)	20%
   Craps (all varieties)	10%
   Sic Bo (all varieties)	10%
   Casino War	10%
   All other games	100%

   
   
   Examples:
   
   A bet of £100 in Roulette/Blackjack will be calculated as £20 for wagering requirements.
   10 bets in Roulette/Blackjack will be calculated as 2 bets for wagering requirements.
5. A first approved deposit of at least $20/$CA20/€20/£20 or R/kr100 must be made, in order to be able to withdraw your winnings (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 6 below).
6. Please note: A player may make only one withdrawal of any winnings earned using a free sign-up bonus, and this withdrawal is limited to a maximum amount of £200 or $/€300 or R/kr2,000. Any remaining winnings will be deleted from the player's account, upon making this one-time withdrawal request up to such maximum amount.
7. All other Casino Terms & Conditions apply.

Please note that players which are from the groups are not eligible to participate in this promotion:

• Players depositing with £ and are not from the United Kingdom
• Players depositing with $/€/C$ and are from the United Kingdom
• Players depositing with € who are from Canada
• Players who are from the following countries – Greece , South Korea, China, Macau, Brazil Indonesia, Pakistan, Thailand, , Romania, Mexico and Dominican Republic

Withdrawal Policy

Please note that our Withdrawal Policy applies at all times.

Exceptional groups

• Players depositing with £ and are not from the United Kingdom, must wager at least 50 times their deposit and bonus amount before making a withdrawal.
• Players depositing with $/€/C$ and are from the United Kingdom, must wager at least 25 times their deposit and bonus amount before making a withdrawal.
• Players depositing with € who are from Canada must wager at least 50 times their deposit and bonus amount before making a withdrawal.
• Players who are from the following countries – Greece ,South Korea, China, Macau, Brazil - must wager at least 100 times their deposit and bonus amount, regardless of the currency the player chooses to use in their casino account before making a withdrawal.

Please note that for players which are defined as exceptional groups, all the bonuses issued are only for wagering purposes. Bonuses will be automatically removed from players' accounts after a withdrawal request.

Please note that only bets placed on all sorts of Slots games do fulfill the player's obligations with regard to the minimum wagering requirements for players which defined as exceptional groups.

General Terms and Conditions (applicable to all bonuses)

Please note that players who have made a first deposit will be held under the first deposit bonus terms and conditions as appears at http://www.21Nova.com

Any bonus issued is valid for a period of 30 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus at the end of the stated period will be removed from the player’s account.

Any promotion offered is valid for a period of 30 days from the date of offer unless otherwise stated in the specific promotion

The casino has the right to refuse or withhold a bonus or winnings in the event of funds being cancelled or denied by any payment service.

Players with pending withdrawals cannot receive bonuses. If you wish to receive a bonus, please cancel your withdrawal in the cashier, or click on the online support icon for assistance.

Players must not have any funds in their account in order to receive bonuses. If you wish to receive a bonus, click on the online support icon for assistance.

When receiving a bonus, the player will first play with the money deposited in the casino account, and only then will the player play with the bonus offered by the casino.

Unless otherwise stated each bonus cannot be combined with any other offers or promotions offered by 21Nova.

21nova views gambling as a legitimate pastime for responsible adults. If you wish to do so, you may set limits on the amount you may deposit in your account. Please contact Support@21Nova.com for more info.

21nova reserves the right to change the terms and conditions of any promotional offer at any time and it is the responsibility of the player to periodically check here for changes and updates.

21nova reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that 21nova in its sole discretion deems to be abusive, 21nova reserves the right to revoke the entitlement of such a player to the promotion.

Furthermore, if upon such review, the players' practices have been deemed to be "Promotion Abuse", 21nova has the right to take the following actions, at its sole discretion, against such abusers:

• All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.
• Abusing player accounts may be terminated immediately.
• Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino.

For all currencies other then £: In the interest of fair gaming, you must wager at least 10 times your bonus and deposit before making any cash outs for $, C$, R and €.
All other terms apply, same as £.

Please note that Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of 21nova .

In the event of a dispute, all decisions made by the casino will be final.